Terms of Use

1. Scope & Provider

These Terms of Use govern the use of the “Veltu” app and the associated website veltu.app.

The provider and contracting party is Markus Eggenreiter (EGM Digital Solutions), Alexander-Girardi-Straße 5/13, 4820 Bad Ischl, Austria. Full provider details are available in the imprint.

Users within the meaning of these Terms are both consumers and businesses. Where individual provisions apply only to consumers or only to businesses, this is stated explicitly. Conflicting or deviating terms of the user do not become part of the contract unless the provider expressly agrees to them in writing.

2. Description of Services

Veltu is an AI-powered note-taking app. It allows users to create, organise, store and retrieve notes.

Basic features are provided free of charge. In addition, paid premium features are available, in particular AI search, AI summary, AI refinement and note lock.

The AI features are subject to fair usage limits (fair-use caps). These serve to prevent abuse and to ensure stable operation for all users. The provider informs users of the applicable limits within the app.

The provider is entitled to further develop, extend or adapt the scope of features, provided this is reasonable for the user and the contractually owed core benefit is preserved.

3. Registration & Account

A user account is required in order to use Veltu. When registering, the user must provide truthful and complete information and keep it up to date.

The user is responsible for keeping their access credentials confidential. Sharing the account or the credentials with third parties is not permitted. If unauthorised access is suspected, the provider must be notified without delay.

4. Subscription & Payment

Premium features are offered as a subscription with a monthly or annual term. The purchase and the entire payment processing take place exclusively via Google Play; a Google account is required for this. The Google Play terms of service apply in addition.

The subscription renews automatically for the selected term unless it is cancelled before the end of the current period. Cancellation is carried out via the Google Play account settings.

Price changes will be announced to the user in good time before they take effect. The user may object to the change or cancel the subscription with effect from the end of the current period; the statutory right of termination remains unaffected.

5. Right of Withdrawal (FAGG)

For distance contracts, consumers generally have the right to withdraw from the contract within 14 days without giving reasons (§ 11 FAGG — Austrian Distance and Off-Premises Contracts Act).

For contracts covering digital content and digital services, the right of withdrawal expires if the user expressly consents to performance of the contract beginning before the withdrawal period has expired and acknowledges that they thereby lose their right of withdrawal.

This express consent and acknowledgement is obtained during the purchase process when premium is purchased. Since premium features are made available immediately after purchase, the right of withdrawal expires once performance begins.

Purchases and any refunds are processed via Google Play in accordance with the terms applicable there.

6. Permitted Use

The user undertakes not to misuse the app. The following are in particular not permitted:

— reverse engineering, decompiling or disassembling the app, unless mandatorily permitted by law; — circumventing or manipulating the fair usage limits (fair-use caps) or other technical protection measures; — storing, processing or distributing unlawful content; — any action that impairs the operation, security or availability of the app.

7. AI Features & Limitation of Liability

AI-generated content (in particular search results, summaries and text suggestions) is created automatically. No warranty is given as to its accuracy, completeness or currency. It replaces neither the user's own review nor the user's own data backup.

To the extent permitted by law, the provider's liability is limited to intent and gross negligence. Mandatory consumer protection rights as well as liability under the Product Liability Act and for injury to life, body or health remain unaffected.

8. Availability

The provider endeavours to ensure high availability of the app but does not owe uninterrupted operation. Restrictions may arise in particular from maintenance work, further development, disruptions at upstream providers or circumstances beyond the provider's control.

Planned maintenance work will be announced where possible and carried out during off-peak hours.

9. Termination and Suspension by the Provider

In the event of a material breach of these Terms — in particular of clause 6 — the provider is entitled to temporarily suspend access to the app or to terminate the user account. Before any permanent measure, the user will be asked to remedy the breach, where reasonable and legally permissible.

The right of either party to terminate for good cause remains unaffected.

10. Amendments to these Terms

The provider reserves the right to amend these Terms, in particular due to changes in the legal framework, case law or further development of the app. The user will be informed of amendments in an appropriate manner in good time before they take effect.

If the user continues to use the app after the amendments take effect, the amended Terms apply. The user may object to the amendments and terminate the contract with effect from the date on which they take effect.

11. Final Provisions

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. With respect to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory consumer protection provisions of the state in which the consumer has their habitual residence.

Jurisdiction is determined by statutory provisions. For consumers, the mandatory statutory rules on jurisdiction remain decisive.

Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected.